Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@luxeautoconcepts.net. Please include the reason for return request and any pictures, if applicable. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@luxeautoconcepts.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and printed items such as printed carbons & color match vinyl. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
In the event that you ordered the wrong option/item please reach out to us to start the exchange process.  First confirm that your item type is eligible for exchange and that it is unused and in original packaging.  Return shipping labels are not provided by Luxe Auto Concepts - Buyer is to cover all shipping / return fees. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Return shipping cost will be deducted from your refund. Outgoing shipping costs are also nonrefundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.