Frequently Asked Questions
About Us
Why Luxe?
Great question!! We created Luxe after repeatedly being burned with poor quality tint overlays that can be found everywhere on the internet. It seemed like every experience we had with tinting lights or installing overlays led to disappointment due to a poorly cut overlay, poor quality material, poor packaging, or slow and unprofessional services from ebay vendors. After doing some research with materials we decided to release our own tint overlays, except we use our own proprietary vinyl LightWrap and we include most everything you need to successfully install your product. Our goal is to provide as much value possible to you, our customer, and ensure that no matter how complex the install you have all the tools you need to get professional results with our products. When possible we provide installation videos and have numerous authorized installers world wide if you need help installing our products.
How are Luxe Auto Concepts & Luxe LightWrap different?
Luxe Auto Concepts is our brand, and we manufacture Luxe LightWrap cast vinyl tint.In addition to LightWrap tint rolls and pre-cut tint kits, we also sell:
- Car decals
- Wrap vinyl
- Printed vinyl
- Custom products
- Colored tint
- Installation tools
- Shop lighting
- Car accessories
- Gift cards
- And more!
We also have a print shop, Luxe Print, where we make wall wraps, magnets, custom designs, signs, banners, commercial vehicle wraps, and more.
What is LightWrap?
Luxe LightWrap™ is a premium quality cast vinyl film specially developed for wrapping vehicle lights and trim with translucent effects tinting the lens while letting light pass through. Luxe LightWrap™ materials are superior quality, cast PVC films that offer exceptional dimensional stability and excellent long-term durability, they offer excellent cutting and weeding properties, and are suitable for applications in outdoor and indoor environments. LightWrap ™ adhesive allows the film to be removed using heat and/or chemicals, under controlled conditions, up to a period of three years from a range of substrates, subject to exceptions covered in the warranty. Exceptional dimensional stability and long-term durability suitable for indoor and outdoor applications and excellent conformability and adhesion for use on smooth or contoured surfaces.
- Film Type: Cast
- Adhesive: Slideable, Repositionable clear semi-permanent removable acrylic adhesive with micro diamond air release
- Application Type: Dry
- Recommended Uses: Automotive Lights, Headlights, Taillights, Chrome Trim, Mirrors, Bumpers, Accents & Trim, Boat Windows, Soft Top Windows,
- Conformability: Flat, simple and moderate compound curves, convex and concave surfaces
- Thickness: 3.2 mil
- Durability: Up to 10 years
- Removable: Up to 3 years
Shipping & Returns
When will my order ship?
Most orders have a handling time of 1-2 business days. Some products that are custom or made to order may have a longer handling time. If your order is taking longer than you expect, please contact us.
We ship orders Mon - Fri. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. LuxeAutoConcepts.net, FedEx, and USPS do not guarantee shipping times.
See our full shipping policy here.
Do you ship internationally?
Yes we do! Our website should calculate your shipping anywhere in the world. We use DHL or Fedex depending on your location due to their reliability and speed. If the system isn't calculating shipping rates for you it's most likely due to the address being input incorrectly. In this case please Contact Us Here and we will help you out.
For International shipments, Luxe Auto Concepts is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, Luxe Auto Concepts will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.
International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country's custom clearances which can delay shipments most of the time.
My package arrived empty or damaged. What do I do?
In case of Lost/Damaged shipments, you will need to provide photographic evidence of items (PLEASE DO NOT USE MATERIAL IF IT IS/SEEMS DAMAGED, send images first!). Luxe Auto Concepts will follow the claim process through FedEx or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted, we will issue the credit back to that order.
Can I cancel my order?
If you need to cancel an order please contact us immediately as we process and ship orders as fast as possible... usually the same day. We can cancel any order that is has not been processed or a custom order where the design process has not started. If your order is currently in processing or has already been shipped you must go through the return process in order to obtain a refund for your order. For more info on the return process please refer to ourreturn policy.
Do you accept returns?
Yes!We accept returns 30 days after shipping. Please email us atcontact@luxeautoconcepts.netto initiate a return.
- To be eligible for a return, your vinyl must still be on the original backing paper and in the same condition that you received it. It must also be in the original packaging.
- ITEMS MUST BE UNUSED in order to be eligible for a return/refund.
- Return shipping cost will be deducted from your refund.
- We do not accept returns on custom printed items or vinyl cut to length unless there is an error in manufacturing or on our end of production.
- There are certain situations where only partial refunds are granted (if applicable). If your purchase came with an application kit and you have used it we will still issue a refund minus the kit's price: $6.
- Click here to see our full return policy.
Product Questions
What is LightWrap?
Luxe LightWrap™ is a premium quality cast vinyl film specially developed for wrapping vehicle lights and trim with translucent effects tinting the lens while letting light pass through. Luxe LightWrap™ materials are superior quality, cast PVC films that offer exceptional dimensional stability and excellent long-term durability, they offer excellent cutting and weeding properties, and are suitable for applications in outdoor and indoor environments. LightWrap ™ adhesive allows the film to be removed using heat and/or chemicals, under controlled conditions, up to a period of three years from a range of substrates, subject to exceptions covered in the warranty. Exceptional dimensional stability and long-term durability suitable for indoor and outdoor applications and excellent conformability and adhesion for use on smooth or contoured surfaces.
- Film Type: Cast
- Adhesive: Slideable, Repositionable clear semi-permanent removable acrylic adhesive with micro diamond air release
- Application Type: Dry
- Recommended Uses: Automotive Lights, Headlights, Taillights, Chrome Trim, Mirrors, Bumpers, Accents & Trim, Boat Windows, Soft Top Windows,
- Conformability: Flat, simple and moderate compound curves, convex and concave surfaces
- Thickness: 3.2 mil
- Durability: Up to 10 years
- Removable: Up to 3 years
Can I order a replacement?
Did you get everything installed, but maybe the wind caught a piece of tint and creased it beyond repair? It happens to the best of us. You can purchase replacements here: Order a Replacement
Why does my kit look different than expected?
We are always innovating with the goal of making the customer's experience better. For pre-cut kits, we have changed the style to individually cut out pieces without labelling. If this seems inconvenient, don't worry! Just lay out all of your pieces on a table before installing to make sure they're all there, line the piece up to your car to figure out what's what, and then install!
If you feel you've received the wrong kit, please contact us.
Can I get a custom item?
Glad you asked! Absolutely. We customize any of our products, and even some things that we don't sell. Our guidelines can be foundHERE. If you are still unsure after reading these don't hesitate to reach out to our custom team and ask. custom@luxeautoconcepts.net
Installation Questions
How do I install LightWrap?
LightWrap™ is a breeze to install compared to other tints on the market! This is because it features all the technologies found in quality automotive color change vinyls. You should install LightWrap™ dry and use heat to soften the vinyl so it can be stretched and conform to your light. There is no need to use an application fluid with LightWrap™ due to its air-egress channels and repositionability. You can use any tool used for wrapping cars when installing LightWrap™ including: wrap gloves, squeegees, break away knives, knifeless tape, heat-guns and torches, and ProBond adhesive promoter. Make sure to post heat LightWrap™ after installing it to about 200deg F to ensure it loses its memory effect and conforms to its installed shape long term. We have various installation videos on ourYouTube Page.
Why is my tint peeling & bubbling?
It could be for a number of reasons. Installed properly, LightWrap should not have any problems, as long as there is no manufacturer defect, and our products go through a rigorous quality control process.
Still, we understand that it's a huge bummer, and you may find answers you are looking for at the blog article HERE.
Please contact us if you have any installation concerns, and include photos.
Professional Shops & Installers
Do you sell longer lengths by the roll?
We do! On LuxeAutoConcepts.net, you will only find kits up to 3 yards, at retail prices. If you would like to purchase LightWrap at longer lengths or full rolls at an installer discount, here's where to find it:
Smoke & Stealth Finish (Gloss & Matte)
Distributors - We have a network of sellers throughout the US & Internationally. We do not set up direct accounts to sell rolls of LightWrap at this time.
Special FX LightWrap, Branding Materials, and more
LightWrap.com- you can purchase these directly from us.
How can I get on the Installer Map?
We love sending customers to pro shops- it usually means a better experience for the customer, and pro installers are some of our best advertising! All we need is a few good examples of your work with LightWrap. You can fill out the application at the link below.
